Refund policy

We want you to be completely satisfied with your purchase. If something isn’t right, we’ll do our best to fix it.

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Return Window

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

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Eligibility for Returns

To qualify for a return:

* The item must be unused, unworn, with all tags attached, and in its original packaging
* You must provide the receipt or proof of purchase

Items that do not meet these requirements will not be accepted.

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How to Start a Return

To initiate a return, email us at:

📧 support@elvaros.co

Please include:

* Your order number
* Your full name
* The shipping address used when placing the order
* A brief reason for the return

📩 Do not send any items back without contacting us first. Unauthorized returns will not be processed.

Once your return request is reviewed and approved, we’ll send you:

* The most appropriate return address based on your region
* Step-by-step return instructions

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Shipping Responsibility

Customers are responsible for the cost of return shipping.

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Exchanges

If you’d like a different size or product:

* Begin a return for the original item
* Place a new order for the correct item

In some cases, we offer free exchanges — contact us and we’ll do our best to help.

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Order Cancellations

Due to our fast processing system:

* Orders can only be canceled within 1 hour of placing the order
* After that, orders are already being processed and cannot be canceled

If you notice any mistake (wrong size or address), contact us immediately — we may still be able to update it before shipment.

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Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us immediately at:

📧 support@elvaros.co

Include:

* A photo of the item
* A description of the issue

We’ll resolve the issue as quickly as possible.

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Exceptions / Non-Returnable Items

We cannot accept returns on:

* Sale items
* Gift cards
* Personal care items
* Custom or personalized items
* Hazardous materials

If you’re unsure, feel free to contact us.

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EU Customers – 30-Day Cooling-Off Period

If you are located in the EU, you have the right to cancel or return your order within 14 days for any reason.

Items must be:

* unused
* in original condition
* with packaging and proof of purchase

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Refunds

Once we receive and inspect your return, we will notify you if your refund is approved.

If approved:

* Refunds will be processed to your original payment method within 10 business days

If more than 15 business days have passed since approval and you have not received your refund, contact us at:

📧 support@elvaros.co